The Zero-Touch Service Desk: How Generative AI Is Quietly Building a Future Without Tickets

A zero-touch service desk uses Generative AI, automation, and autonomous agents to resolve IT incidents without humans. Here’s how the model actuall...

Beyond the Backlog: How Financial Forecasting Saves Product Teams from High-Cost, Low-Value Features

Most backlogs hide costly features that look valuable but destroy ROI. Here’s how I use financial forecasting to predict negative ROI early...

ITIL Is Dead: Why the Future of IT Management Belongs to DevOps, SRE, and AIOps

ITIL once ruled IT service management, but in today’s fast-moving digital era, rigid frameworks are fading. Here’s why ITIL is dead—and what’s replaci...